Privacy Policy
Last Updated: 13 October 2026
1. Introduction
Unilux Group (“we”, “us” or “our”) values your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quotation or engage with our custom cabinetry, painting and handyman services.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
By using our website, you acknowledge the information-handling practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information that is reasonably necessary to respond to enquiries, prepare quotations and provide our services.
This may include:
Personal details: Your name, telephone number and email address.
Enquiry details: Information submitted through our website contact forms, emails or telephone enquiries.
Project information: Property location, project requirements, measurements, design preferences and other details relevant to cabinetry, painting or handyman services.
Business information: Company name, business contact details and project information provided by commercial clients.
Website usage information: IP address, browser type, device information and website activity, where collected through our website systems.
We generally collect personal information directly from you when you contact us or enquire about our services.
3. How We Collect Information
Unilux Group may collect information when you:
Complete a contact or quotation request form.
Contact us by telephone or email.
Request information about our services.
Arrange a consultation, site visit or project quotation.
Engage us to provide cabinetry, painting or property maintenance services.
Interact with our website.
Where practicable, you may make general enquiries without providing unnecessary personal information. However, certain contact details may be required for us to respond to your request or provide a quotation.
4. How We Use Your Information
We may use the personal information we collect to:
Respond to enquiries and quotation requests.
Discuss your cabinetry, painting or handyman requirements.
Arrange consultations, appointments and site visits.
Prepare quotations and communicate project information.
Coordinate services, installations and project-related activities.
Communicate with customers, contractors and suppliers where necessary.
Manage customer relationships and business administration.
Improve our website, customer experience and services.
Meet applicable legal and regulatory obligations.
We will not use your personal information for unrelated purposes unless permitted by law or where any required consent has been obtained.
5. Sharing and Disclosure of Information
We may share relevant personal information with trusted third parties where reasonably necessary to deliver our services or manage our business.
Depending on the circumstances, these may include:
Contractors and tradespeople involved in a project.
Cabinetry manufacturers, material suppliers and installation providers.
Professional advisers, including accountants and legal advisers.
Website hosting, email and IT service providers.
Government authorities or regulatory bodies where required or authorised by law.
For projects involving multiple services, relevant contact and project information may need to be shared with parties assisting in the work.
We do not sell personal information to third parties.
6. Website Forms and Enquiries
When you submit an enquiry through our website, we collect the information you provide, which may include your name, telephone number, email address and message.
This information is used to understand your enquiry, respond to your request and communicate with you about relevant services.
Please avoid submitting sensitive personal information through general website enquiry forms unless it is necessary for your request.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our pages.
Depending on the technologies enabled, these may collect information such as browser type, device information, pages visited and general website activity.
Cookies may be used to:
Maintain website functionality.
Improve website performance and usability.
Understand visitor interactions.
Identify technical issues.
Measure website traffic and performance.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.
8. Storage and Security of Information
Unilux Group recognises the importance of protecting personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
We take reasonable steps appropriate to our operations to safeguard personal information.
Information may be stored in electronic systems, business records and services operated by authorised third-party providers.
Although reasonable security precautions can reduce risks, no electronic transmission or storage method is completely secure.
We retain personal information for as long as reasonably necessary for legitimate business purposes or to meet applicable legal obligations.
When personal information is no longer required, we take appropriate steps to delete or de-identify it, where required by law.
9. Overseas Disclosure of Personal Information
Some technology providers used by Australian businesses may operate or process information outside Australia.
Where Unilux Group discloses personal information to overseas recipients, we will comply with applicable Australian privacy requirements.
Details of any likely overseas disclosures, including recipient countries where practicable, will be provided once the relevant service arrangements have been confirmed.
10. Accessing and Correcting Your Information
You may contact Unilux Group to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or outdated.
To make a request, please email info@uniluxgroup.com.au or contact us using the details below.
We may need to verify your identity before providing access to or correcting certain information.
Requests will be considered and handled in accordance with applicable privacy laws.
11. Privacy Complaints
If you have concerns about how your personal information has been collected, used, stored or disclosed, please contact us.
You can submit a privacy complaint by emailing info@uniluxgroup.com.au and providing details of your concern.
We will review your complaint and aim to respond within a reasonable timeframe, generally within 30 days.
If you are dissatisfied with our response and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may be able to lodge a complaint with that office.
For more information, visit https://www.oaic.gov.au.
12. Third-Party Websites
Our website may contain links to external websites or services operated by third parties.
Unilux Group does not control the privacy practices or content of these external websites.
We recommend reviewing the privacy policies of third-party websites before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, website functionality or applicable legal requirements.
Any updated policy will be published on our website with a revised last-updated date.
We encourage visitors to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Unilux Group
Melbourne, Victoria, Australia
Phone: 0469 639 388
Email: info@uniluxgroup.com.au
Website: https://uniluxgroup.com.au
We welcome enquiries regarding privacy and the responsible handling of personal information.